General Promotion Terms and Conditions
General Promotion Terms
Last Updated: 02.07.2018
These terms and conditions ("General Promotional Terms") govern the various promotions offered by us to you ("Promotions") from time to time via or in association with this website, and constitute a legally binding contract between you and us. Promotions will also have specific terms applicable to them, and we will make those clear to you within the relevant advertisement or headline offer (or equivalent) or else by means of a link. Any Promotion-specific terms shall form part of these General Promotional Terms. By participating in any Promotion, you agree to be bound by these General Promotional Terms.
2. Other terms
3. Bonus Funds
Where used in any Promotion-specific terms, "Bonus" or "Bonus Funds" mean any funds or equivalent which we have credited to the bonus wallet of your account (the "Bonus Balance"). Bonus Funds cannot be directly withdrawn or paid-out, but must be used for the placing of wagers on this website. Depending on the Promotion, these Bonus Funds may be convertible to real money in your account (the "Cash Balance") after fulfilling a specific set of terms and conditions within the Promotion (i.e. a wagering requirement). Cash Balance funds are used first when wagering, with the exception of cases where the player account contains Free/Bonus Spins or Spin Credits locked to the game/provider accessed by the player at that time, in which case the Free Spins/Spin Credits will be used before real money. Generic bonus funds are used only once the cash balance is empty or insufficient.
4. Free Spins/ Bonus Spins
"Free Spins" or “Bonus Spins” means a Bonus consisting of the right to play games for no charge. Free/Bonus spins on specified games can be played on desktop and mobile, unless otherwise specified.
5. Wagering requirements
A wagering requirement means the number of times you must wager the value of a Bonus awarded to you before that Bonus becomes part of your Cash Balance. Until you have met the wagering requirements for a Bonus, all winnings from that Bonus will be pending. If you forfeit the Bonus, all Bonus Funds (i.e. winnings relating to that Bonus) will also be removed. The default bonus wagering requirement is forty (40 ) times the amount of the Bonus received. Each Promotion has promotion-specific wagering requirements which will be made clear to you within the relevant offer. Wagering requirements will not apply to any wagers using your Cash Balance.
You can always check whether you have completed the wagering requirements for any active Bonus by visiting the [[/myaccount/bonusinfo,Bonus Info]] section of Your Account.
6. Game weighting
Where a Promotion consists of a wagering requirement, different games will be regarded as providing different percentages of the relevant wagering requirement, as follows:
Games Wagering Contribution
All Slots & Instant Games 100%
Baccarat & Punto Banco, Video Poker, Caribbean Poker, Texas Hold'em (all variants) 15%
Blackjack, Pontoon, Live Casino10%
7. Non-funded accounts
Unless otherwise stated in promotion specific terms and conditions, non-funded accounts can be used to play and win real money through the use of free spins or bonus funds which may be issued as part of a sign-up promotion, loyalty reward or other marketing campaign. The maximum win available for withdrawal for non-funded Users on all games is [€100.00]. If the winnings derived from a no deposit bonus are more than [€100.00] at the point of your first deposit, you will be entitled to [€100.00] of the accrued funds and the remainder of the balance will become void. The deposited amount and any additional bonus will not be affected by the deductions.
Free/Bonus Spins, Thrill Spins, Win Spins, Trigger Spins and any other type of Spins need to be played within 48 hours after being claimed. Once the Spins are played, resulting winnings are awarded as Bonus Funds, which by default carry a 40x wagering requirement (see clause 5 of these General Promotional Terms), which can be played on any games. Wagering requirements for Spins winnings need to be met within 30 days after the Spins are played . Bonus Spins are configured as maximum paylines lines, min bet/line, unless otherwise specified.
You can withdraw any withdrawable funds at any time without any restriction. Any withdrawal is subject to our regulatory obligations being fulfilled. However if you make a withdrawal, you will forfeit any remaining Bonus Balance. Please see the Terms and Conditions for the details of withdrawable funds.
10. Bonus Abuse and Bonus Fraud
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interest of fair gaming, we have a zero tolerance policy on bonus abuse, irregular play and fraudulent activity. If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged in one or more of the following activities:
• Bonus stacking;
• Two tier betting;
• Covering multiple outcomes whilst wagering a Bonus in order to reduce or remove risk;
• Utilization of Bonus Funds to abuse progression slot games mechanics;
• Multiple account strategy / proxy account strategy;
• Affiliate CPA or revenue share abuse;
we reserve the right to conduct an investigation and restrict your account pending its outcome (including any pending withdrawal request).
If, after investigating, we discover or reasonably beleive that you were engaging in one of the above activities, we reserve the right to close your account or remove your eligibility to participate in any or all future Promotions and/or to receive bonuses available. If we impose such a restriction on your account, this will not prevent you from receiving the full benefit of any Bonus for which you have previously qualified.
11. Deposit restrictions
Players residing in Norway, Finland, Sweden and the United Kingdom are not able to claim a Bonus or Promotion when depositing with Neteller, or Skrill.
12. Maximum bet restrictions
Users are not permitted to wager more than €6.25 in Bonus Funds per transaction in slots and/or video bingo, or more than €25 in Bonus Funds per transaction in table games.
13. Game restrictions
Unless otherwise stated in terms for a specific Promotion, Bonuses on this website will be playable on any game. We may exclude specific games from Bonus play at our discretion. When there is a list of games that are excluded from Bonus play, this will be set out in the promotions significant terms.
14. Opt in/out
In order to receive a deposit Bonus, you must opt-in to receive the Bonus via the cashier when a Bonus is displayed, or you may change your profile settings under [[/myaccount/settings,“My Account”]] to receive such Bonuses by default when you make a deposit when active Promotions are available. If multiple deposit Bonuses are available for you at the same time in the cashier, the more advantageous Bonus for the deposited amount will be automatically selected.
You can opt out of receiving any given Bonus. You can opt out of receiving instant deposit bonuses in the cashier, by changing your profile settings under [[/myaccount/settings,“My Account”]]. In case a Bonus has already been issued on your account, you must contact customer services and request that the Bonus is removed from your account prior to making your first wager after receiving the Bonus.
15. Account restrictions
Promotions can only be claimed once per account, unless otherwise specified. Promotions cannot be used in conjunction with any other offers, unless otherwise specified.
16. Winners and publicity
We won't use any details of your wins unless you specifically consent to us doing so. Where relevant, and in accordance with applicable law, we will make available on request the name and country of major prize winners, provided that no personal data will be disclosed.
17. Governing law
These General Promotional Terms are governed by the Laws of Malta. The parties (being you and us) agree that any dispute or claim (including non-contractual claims) arising out of or in connection with these General Promotional Terms, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.