Top 5 FAQs

• How do I verify my account?

  14 people found this answer useful
  You can verify your account by submitting the following documents :

   

  1. A valid passport, identity card or driving licence (both sides)
  2. A proof of address, not older than 3 months, which includes your name, current address and date of issue
  3. Proof of the payment methods you wish to use with us.

   

  Please note that we can only accept files in the following formats: JPEG, BMP, PNG and PDF (for online documents please use the original download document). We do not accept photocopies or scans and the documents must be complete with all 4 corners.

   

  You can either upload your documents directly into your account, send them by email to support-enjp@intercasino.com.

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• How long does it take before my withdrawal shows up in my bank account?

  14 people found this answer useful
  We try our best to process all withdrawals within 24 hours. Once your withdrawal has been confirmed, the time it takes for your winnings to reach you depends on the withdrawal method you used; with eWallets, this will be within minutes, with account transfers, it may take up to 3-5 business days.

  
  If the money still hasn't reached you by then, please contact our customer service department and send us a bank statement from the date of your withdrawal to the present time, and we will be happy to contact the payment provider to find out what has happened.

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• How will you receive your Welcome Bonus?

  14 people found this answer useful
  When you register and make your first deposit, you'll receive our current Welcome Bonus! To get your hands on your Welcome Deal, and any future bonuses, just tick the bonus box when you make your first deposit.

  
  A friendly tip: In order not to miss any available bonuses in the future, you can set the bonus option tickbox as "claim by default" in your account settings. That way, you will automatically receive a bonus every time one is available.

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• Which payment methods can I use?

  14 people found this answer useful
  We like to make it as easy as possible for you to deposit into your InterCasino account. We offer a variety of payment methods which you can find listed in full on our payments page.

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• I am having issues with a game, what should I do?

  28 people found this answer useful
  Please try the instruction below. It could help you resume the game.　

  
  1.    Clear cache and cookie on browser you use.
  Please check out how to clear them if you’re not sure as the steps would be different depending on browser or version of browser that you use.
  2.    Press “Log out” on the website　
  3.    “Log in” 
  4.    Open the game that you played

   

  If this instruction doesn’t work out and still having same issue, please take a screenshot and send us via email or chat.　
  It would be helpful if you let us know that Transaction ID of the game round.
  You can find Transaction ID by “Transaction” > ”Game history” > ”Wager” > Transaction ID attached on each round)
   

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