Verify Your Account

In order for you to verify your account, we need one or more of the following:

  • Photo identification
  • Proof of address
  • A selfie/photo of you with your Photo ID held up next to your face.
  • Credit cards (if you have used them or intend to use them)

Please send us your documents via our account verification page. If you encounter any difficulty, or require additional help or information, please contact our customer support team via our help portal

We might ask you to provide us with other documents at our discretion.
Approved Id Example
Cropped Id Example

The accepted forms of ID are a passport, driver’s license, national identity card or citizenship card. The required fields are:

  • A clear photo of your face
  • Your full name
  • Date of issue
  • Date of expiry
  • Date of birth
  • MRZ lines/barcode

Please be sure to include all corners in your pictures, so that it doesn’t appear cropped. In case the document has information on both sides, please send a picture of each side.
Front of credit card Example
Back of credit card Example
Credit card with flash Example

Take photos of both sides of your credit card. The photo needs to include:

  • Card holder’s full name
  • Expiry date
  • Card number
  • Signature

Note that only the first six and last four digits of your account number should be visible in your picture (see the sample pic on the left). The six middle digits of your card should be covered, as well as the security code on the back for your protection.

As before, when taking photos, please include all corners of the document, so that it doesn’t appear cropped.
Approved bill Example

In order to prove your address, please send us a copy of a recent official document sent to your registered home address. This could be a utility bill, invoice, bank statement, etc.

Before you hit ‘send’, please make sure that the document contains the following:

  • Issue date (cannot be older than 3 months)
  • Your full name
  • Your home address

Yet again, when taking a picture, please include all corners of the document, so that it doesn’t appear cropped. The proof of address must have been received by post; documents which have been received digitally will not be accepted.

Also, to avoid any confusion in future, please keep your address (and other personal details) up to date on your account information.

If you are sending us your documents by email, please make sure to use the email address which you used when you registered your account.

Please make sure your documents are easy to read.

However, please be aware that we can’t accept documents which are:

  • Black and white
  • Word files
  • Excel files
  • Not yours

We only accept documents which are:

  • JPEG/JPG files
  • BMP files
  • PNG files
  • PDF files

Ours is a full licensed online casino, and you can find more information about the terms of that license in the footer of this page. Our license helps protect our players in many areas. However, to comply with the requirements of such a license, we’re required to follow certain procedures, such as requesting various documents to verify player identity.

The processing of such documents is equally scrutinised by the regulator, and as it's a requirement for all licensed operators, these procedures are advanced, safe, and secure. We are more than happy to answer any further questions that you may have regarding this area.