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FAQs

InterCasino Promotions:

  1. I deposited funds on the 1st of the month. Why didn't I receive my Match Deposit Bonus?

    The ECash Direct server runs on Eastern Standard Time (EST). The new bonus can therefore only be received from midnight EST onwards on the first day of the month.

  2. How do I know if I've met the wager requirements to collect my bonus?

    To check on your wager amount, select "Games" and then "Log Viewer".

    You will be shown a list of all the games you have played and how much you have wagered during each logged in session. Check the specific promotion to find out the wagering information.

    If you feel that there is any discrepancy in this information and you have in fact met the wager requirements, please contact Players' Help on:

  3. I haven't received my Match Deposit Bonus. Why not?

    InterCasino policy allows only one account per household, PC or linked accounts to receive the match deposit bonus, per calendar month. The first person on a computer who makes a deposit will qualify only.

    InterCasino also excludes certain countries from receiving the Match Deposit Bonus.

    Players from Bulgaria, Croatia, Hungary, Latvia, Poland, China, Malaysia, Singapore, Hong Kong and Ukraine will be excluded from the match deposit bonus promotion.

    For full Ts and Cs, please click here.

    If you have read and understood the match deposit requirements and still feel you should have received a match deposit, please contact Players' Help on the following numbers: