FAQs

InterCasino Accounts:

1. I've lost my password. Can you reset it for me?

   To have your password reset, please contact our 24/7 support team on our toll free numbers.

   To see which number to call from your country, please click here.

   Our customer support representative will need to ask you a few security questions as well as need to know:

   • When your last deposit was made?
   • What you most played game is?
   • The last four digits on your registered card?

   Once you have confirmed the above information, they will email your password to your registered email address.

   The customer support representatives are not able to see what your password is and therefore won't be able to provide you with this information over the telephone. This is in the interest of your security.

   If you require any additional information, please do not hesitate to email our team at playershelp@intercasino.com

2. How do I update my ECash Personal Option, for example change my username, address or password.

   For your security, we are unable to update any player account information.

   You can update your own information and modify your account preferences by going to Personal Options from the main ECash screen. The drop down menu will allow you to select which information you need to change.

   Please note: your name and date of birth cannot be altered after initial account setup. To change these, you will need to open a new account with the correct information and contact us to close the old account and transfer any funds.

   Please note: you cannot change your address details if you have over $20 in your account.

3. How can I close my InterCasino account?

   To suspend or close your account, please e-mail accounts@ecashdirect.net

   Include in your e-mail:

   • Your account number
   • Your username
   • Your address

   Please allow 2-3 working days for your account to be closed down. You will be informed by one of our representatives when this has been done.

4. How do I transfer funds from one account to another?

   To transfer funds or comp points from one account to another, please e-mail accounts@ecashdirect.net, giving us the account numbers of both accounts and details of what you wish to transfer.

   Alternatively, you can call the following numbers:

   • 1-866-687-RYAN - Canada
   • +800-2467-9261 - International

5. How do I access my account information?

   To request information regarding your account, please contact Players' Help on:

   • 011-800-7777-4357 - Canada
   • 00-800-7777-4357 - Europe (where available)
   • +800-7777-4357 - International (please check your country's outbound dialling code)

   • Or e-mail accounts@ecashdirect.net

     Please include the name and address on your account so that we can verify it.

6. How do I activate my account remotely?

   You can play InterCasino on any remote PC you choose using your own account details.

   InterCasino Version4 PLUS - Click on "Register" and check the box marked "Restore access to the account you have registered before". Then click "continue". Type in your details as requested, click "submit" and log in as usual.

   InterCasino GE - Click on "Activate". Type in your account details as requested, click "Submit" and log in as usual.