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FAQs

Getting Started/System Requirements

What do I need to start playing InterCasino?

InterCasino runs on Windows 98/ME/2000, XP and Vista.

InterCasino Java will run on any system that supports Java. For full system requirements, please look at our minimum system requirements page.

Mac and non-PC users can play InterCasino through their Internet browser by using our No-Download Casino.

How do I install InterCasino?

Step-by-step instructions on how to get started are in our Getting Started pages, along with numbers and e-mail addresses for our customer support teams.

While trying to play InterCasino, I get the following error messages: "Cannot find dsound.dll" or "Cannot findddraw.dll".

These error messages come from Microsoft DirectX which is the technology behind InterCasino's sound and graphics. You will need to install the latest version of DirectX. Visit the MicrosoftX Download Page and choose the software which is appropriate for your version of Windows.

Once downloaded, double click on the icon and the files will be installed on your computer.

Practice Mode

How do I get to use Practice Mode?

Once you have downloaded InterCasino, double clicking the icon will run the software. You will be given the choice of Playing for Real Money or playing the casino software in Practice Mode. Choose Practice Mode to begin.

How does Practice Mode compare to the Real Money Version?

1. Rules & functionality:

   The rules, look and functionality of each game are the same in both versions.

2. Random number generation:

   Both the Real Money and the Practice versions of InterCasino use random number generation to produce cards, rolls and numbers. When playing for real money these numbers are generated by InterCasino's UNIX gaming server. When playing in practice mode, these numbers will be generated by your computer's Windows random number generator.

How do I continue playing when I run out of money in Practice Mode?

To get more money and continue playing in Practice Mode, simply leave the game you are playing and join another (or the same if you wish) your credit will increase automatically.

Installing InterCasino:

When trying to install or play InterCasino, I get the following error message: "Cannot find dsound.dll" or "Cannot findddraw.dll".

These error messages come from Microsoft DirectX which is the technology behind InterCasino's sound and graphics. You will need to install the latest version of DirectX.

Visit the MicrosoftX Download Page and choose the software which is appropriate for your version of Windows.

Once downloaded, double click on the icon and the files will be installed on your computer.

How do I uninstall or re-install InterCasino?:

To uninstall the casino software, exit out of the casino and all other programs that are running.

Go to Start from your menu bar, then select programs and find the casino.

Select Uninstall and wait until the process is complete.

Alternatively, go to My Computer then Control Panels and use Add/Remove programs to complete the process.

To re-install the software, download it from here or click on the Download button you find on each page.

When the software is launched, the login screen will prompt you to Register/Activate. To input your existing account details, select Activate Existing Account and fill in the required information.

InterCasino Accounts:

I've lost my password. Can you reset it for me?

To have your password reset, please contact our 24/7 support team on our toll free numbers.

To see which number to call from your country, please click here.

Our customer support representative will need to ask you a few security questions as well as need to know:

• When your last deposit was made?
• What you most played game is?
• The last four digits on your registered card?

Once you have confirmed the above information, they will email your password to your registered email address.

The customer support representatives are not able to see what your password is and therefore won't be able to provide you with this information over the telephone. This is in the interest of your security.

If you require any additional information, please do not hesitate to email our team at support@intercasino.com

How do I update my ECash Personal Option, for example change my username, address or password.

For your security, we are unable to update any player account information.

You can update your own information and modify your account preferences by going to Personal Options from the main Cashier screen. The drop down menu will allow you to select which information you need to change.

Please note: your name and date of birth cannot be altered after initial account setup. To change these, you will need to open a new account with the correct information and contact us to close the old account and transfer any funds.

Please note: you cannot change your address details if you have over $20 in your account.

How can I close my InterCasino account?

To suspend or close your account, please e-mail accounts@ecashdirect.net

Include in your e-mail:

• Your account number
• Your username
• Your address

Please allow 2-3 working days for your account to be closed down. You will be informed by one of our representatives when this has been done.

How do I transfer funds from one account to another?

To transfer funds or comp points from one account to another, please e-mail accounts@ecashdirect.net, giving us the account numbers of both accounts and details of what you wish to transfer.

Alternatively, you can call the following numbers:

Toll free: 00 800 24 67 92 61
International: 00 357 22 55 26 06

How do I activate my account remotely?

You can play InterCasino on any remote PC you choose using your own account details.

InterCasino Version4 PLUS - Click on "Register" and check the box marked "Restore access to the account you have registered before". Then click "continue". Type in your details as requested, click "submit" and log in as usual.

InterCasino GE - Click on "Activate". Type in your account details as requested, click "Submit" and log in as usual.

InterCasino Promotions:

I deposited funds on the 1st of the month. Why didn't I receive my Match Deposit Bonus?

The ECash Direct server runs on Eastern Standard Time (EST). The new bonus can therefore only be received from midnight EST onwards on the first day of the month.

How do I know if I've met the wager requirements to collect my bonus?

You can track how close you are to meeting your wagering requirement by simply going to the cashier and clicking on ‘My Promotions’ at any stage after you have entered a bonus code.

I haven't received my Match Deposit Bonus. Why not?

InterCasino policy allows only one account per household, PC or linked accounts to receive the match deposit bonus, per calendar month. The first person on a computer who makes a deposit will qualify only.

InterCasino also excludes certain countries from receiving the Match Deposit Bonus.

Players from Bulgaria, Croatia, Hungary, Latvia, Poland, China, Malaysia, Singapore, Hong Kong and Ukraine will be excluded from the match deposit bonus promotion.

If you have read and understood the match deposit requirements and still feel you should have received a match deposit, please contact Players' Help on the following numbers:

Toll free: 00 800 24 67 92 61
International: 00 357 22 55 26 06

or e-mail helpdesk@playershelp.com

Connection Problems:

My game keeps freezing and won't load properly. How can I rectify this?

A game will freeze or sometimes not load at all if your computer doesn't meet the minimum system requirements. Please check to see if this is the case.

Screen freezing and inability to load may also be caused by problems with your video card or a lack of the correct video card drivers.

Please try the following if you are experiencing this problem:

• Go to http://www.microsoft.com/windows/directx/downloads/
• Set your screen resolution to 800 x 600 and your color to High Color 16 bit. (You can do this by right clicking on your desktop, going to "properties", then "settings" and then adjusting the resolution and the color).
• Click on "Game Settings" from the lower left hand corner of the casino software main page and uncheck the voice, sound and animation boxes.
• Check that you have the most recent updates to your Windows Program by visiting http://v4.windowsupdate.microsoft.com/en/default.asp.
• NB. If you are using Windows XP, you may need to disable any firewall product in order to play InterCasino. To get details on how to do this, click here.

If this problem persists, or you need help with any of the above steps, please call the following numbers:

Toll free: 00 800 24 67 92 61
International: 00 357 22 55 26 06

or e-mail helpdesk@playershelp.com

How do I connect on-line with InterCasino?

1. Connect to the internet via your ISP.
2. Launch InterCasino by double clicking on the desktop icon.
3. If you get the error message "Can't establish a connection with the server", check your internet connection by launching your browser and visiting any website.
4. If you are unable to make a connection, please contact your ISP for assistance.

Does InterCasino work with every ISP, including AOL, Prodigy and Compuserve?

InterCasino should work with any ISP that uses 100% compatible TCP/IP protocol. Most do, but you should contact your ISP to make sure.

I was disconnected in the middle of a game. What should I do?

Re-connect to InterCasino and you will be able to resume your game at the exact point you left.

Please be patient - it may take several minutes for the server to update your files.

Game Fairness:

How do you determine which cards are drawn (dice thrown, numbers selected, etc.) for the games?

The most important part of an on-line casino is a specially designed program called the random number generator. This is the program that generates a sequence of numbers which correspond to various card types, dice throws, etc. A good random number generator is one that generates numbers that are:

• evenly distributed and not correlated
• unpredictable

If a random number generator is evenly distributed and not correlated, each number will be hit approximately the same number of times after a large number of runs. If a random number generator is unpredictable, you will not be able to predict the next number in a series no matter how many previously generated numbers you have studied.

At InterCasino, the random numbers are generated by our Unix gaming server while in Practice Mode they are generated using the standard Windows random number generator on your computer.

How can you prove that the numbers generated on InterCasino are completely random?

How can you prove that the numbers generated on InterCasino are completely random?

A random number generator is used to determine the outcome of all our games.

The algorithms in the random number generator have been proved to conform to results of similar games found in Atlantic City (with respect to randomness and payout frequency), in line with our license requirements.

In some games the rules differ slightly from the Atlantic City rules. For example, in some card games, the deck is shuffled after every hand. Any exceptions from Atlantic City rules and regulations are noted in the game rules section of the website.

A typical test of the current version of the random number generator involves a sequence of 300,000,000 (three hundred million) numbers.

The random number generator is tested on an ongoing basis to ensure its continued fairness.

A typical test of each game involves a sample size of between 1,000,000 (one million) and 10,000,000 (ten million) bets. If the frequency of winning combinations and general payouts are within expectations, the game is passed to a Quality Assurance team of engineers who play the game (with the real gaming server) until they are sure that the game is flawless.

Based on these tests, the algorithm for each game has been found to be fair.

The software has also been independently tested and certified by an international gaming-testing house to ensure it is fair and completely random.

What is the random number generator "seed"?

The seed of a random number generator is the initial point from which a sequence of randomly generated numbers start. To ensure that a sequence or numbers will not repeat itself if we restart the gaming server, the seed is calculated using as many external factors as possible (e.g. the time of day, system settings, network activity, and many more).

Can InterCasino benefit from a biased random number generator?

Absolutely not. If our random number generator is biased in any way, players may recognize it and use it to their advantage. Almost any casino game can be turned against the house if the numbers are biased.

With such excellent communication tools as the Internet, expert players could discover the bias and spread the word which would bankrupt the casino. Therefore, it is in our best interest to make our random number generator as unbiased as possible.

Is there any strategy implemented in the games?

There is no strategy implemented in the games apart from the noted rules and exceptions described in our rules files.

How do you test your games?

Each game at InterCasino undergoes extensive testing. First, we imitate all possible situations and determine whether the rules are obeyed, payouts are properly paid, etc.

The random number generator is then added and tests are run with automated agents. For games which involve strategy (blackjack, poker, etc.), the optimal strategy is implemented, and for games of chance (red dog, baccarat etc.) a random bet choice is implemented. Depending on the game, between 1 and 10 million bets are run.

If the frequency of winning combinations and general payouts are within expectations, the game is passed to a Quality Assurance team of engineers who play that game to insure its flawless play.

All games are tested on the real gaming server.

Only when a game passes these tests will it be available to play. We also update the application as real clients start to use it. At the present time, we are gathering the statistics of all games and now have, for example, more than 60,000,000 Blackjack games logged.

Can there be bugs in the software?

Nothing is flawless. This is why we have 24 hour phone and e-mail support. If you have any concern about the rules, implementation, or consistency of any game at InterCasino, please contact our support team. If the problem cannot be immediately solved, the case will be investigated using the game logs of the server and if something is found to be wrong, our development team will assess the problem and fix it.

What happens if I lose money due to a bug?

If our investigation reveals that you have lost funds due to a bug in the software, those losses will be immediately refunded.

How does InterCasino create the odds of winning?

Both the Practice and Real Money modes of InterCasino use a random number generator to create the cards, rolls, or bars in the various games. However, when you are online (or playing for real money) our UNIX gaming server generates the random numbers while in Practice Mode, the random numbers are generated using the standard Windows random number generator on your computer.

Are InterCasino payouts reviewed by a third party?

Yes. With one of the world's leading global accountancy firms, provides a monthly review of InterCasino's payout percentage. They examine the data log files for each month and certify the average payout percentage by game.

End User Terms and Conditions

End User Terms and Conditions

Other issues:

How much can I deposit to my InterCasino account each week by credit card?

A maximum deposit of $1,000 is allowed per transaction. You can deposit up to $10,000 in total credit card deposits per week. If you would like to increase your weekly credit card deposit limit, please send an email to credit.request@ecashdirect.net including your Ecash account number.

Can I legally play InterCasino from my state/province/country?

As every jurisdiction has different laws, we cannot answer this question. You may want to contact your local legal representatives to clarify this matter.

Can I put a link to InterCasino on my website?

Yes! Please email support@partnerlogic.com or visit www.partnerlogic.com.

Why is there a delay when I try to withdraw my winnings via NETeller?

When you deposit money into your account via NETeller, it will immediately appear on your account and may be used to play in the casino.

NETeller funds requested by user for withdrawal from their ECash Direct account is available for withdraw next business day from their NETeller account. There is a US$1 or currency equivalent fee for using this withdrawal service. This fee does not apply to customers that have a balance of less than US$20 or currency equivalent and withdraw the entire balance.

Why is my bonus code not working?

Bonus codes are only eligible for certain players who have been invited to claim a special offer. Your code may not be working for the following reasons:

• You are not on the list of eligible people to receive the bonus.
• You have already used the bonus code (bonus codes can only be claimed once).
• The bonus code has been typed in incorrectly.

Removing InterCasino icon from your web browser toolbar:

Simply follow the simple steps below to remove your InterCasino icon from the toolbar within your internet browser:

Internet Explorer (I.E.)

1. Right-click anywhere within the tool bar, select "Customise Command Bar" and then "Add or Remove Commands..."
2. Next, find and click on the InterCasino icon in the right hand side box, when the InterCasino line is highlighted click "Remove" to delete the icon from the toolbar. Repeat this process and once you are finished removing all icons, click on "Close".
3. All icons that you had wished to be removed should now be deleted from your toolbar.

Firefox

1. Firstly, select "Bookmarks" from the main toolbar menu and then select "Bookmarks Toolbar Folder" from the drop-down list:
2. Next step is to right click on the InterCasino icon and select "Delete" from the menu of options. The InterCasino icon should now be successfully removed from your toolbar.

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