Independent Arbitration Service

To further increase the protection and enhance the playing experience for all players The InterCasino Group has unveiled a unique programme in conjunction with top industry watchdog ‘Casinomeister.com’, that offers a completely Independent Arbitration Service. This service is a groundbreaking step by The InterCasino Group to further cement their solid programme of player protection and offer all players unrivalled customer service.

In the unlikely event of a complaint, InterCasino players must follow a few simple rules before they can approach Casinomeister.com for an independent decision.

• The issue must first be discussed with the InterCasino Support Team and Casino Manager. If this process results in an unsatisfactory response for the player, the player can then approach Casinomeister.com for an independent decision.
• Players must contact Casinomeister.com using the application below. A response will be returned within 7 days.
• Players that approach Casinomeister.com understand that all Casinomeister.com decisions are completely independent and final.
• Casinomeister.com have the ability to offer, if deemed justified, a resolution or financial compensation to a player who has followed the above procedures.

Casinomeister Application: